Speakers

• Kriss Akabusi MBE , managing director, The Akabusi Company
• Jodie Armore-White , service development, Armore
• Alison Bond , director, The Halo Works Ltd
• Natalie Calvert , founder and managing director, Calcom Group
• Paul Cooper , director, Institute of Customer Service
• Chris Daffy , founder, The Academy of Service Excellence
• Carolyn Dallaway , managing director, Caralyn Dallaway Ltd
• Lyn Etherington , founding partner, Cape Consulting
• Sarah Fogden , deputy director, service transformation implementation, delivery and transformation group, The Cabinet Office
• Adrian Furnham , professor in psychology, University College London
• Michelle Hey , head of customer experience development, first direct
• Martin Howe , group training & development manager, CEGA Group
• Roger Martin-Fagg , senior lecturer, Henley Management College
• Peter Massey , managing director, Budd
• Ken Olisa , chairman, Restoration Partners
• Stephen Parry , director, See Business Differently Ltd
• Adam Rider , director of customer services, EDF Energy
• Neil Skehel , director, The Lamberhurst Corporation
• Gareth Turpin , head of transformation - customer services, O2
• Andy White , community affairs manager (formerly head of customer service project team), Sainsbury's

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